Privacy Policy

The Ray Light Real Estate Agency (Real Estate) Partnership and its affiliated corporations (we, our, us) understand how critical it is to safeguard people's rights to privacy and personal data. Our privacy policy is contained in this document, which explains how we gather and handle your personal data.

What is your personal information?

Digital Personal Data Protection (DPDP) Act, 2023, as per Indian Law, defines "personal information," which is how it is used in this privacy statement. It is, broadly speaking, any information that can be utilized to identify you specifically. Your name, address, phone number, email address, and occupation or profession may be included in this. The information we gather will be deemed personal information if it may be used to reasonably identify you or to personally identify you.

What personal information do we collect and hold?

In addition to any additional information you may provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives, or in other ways, we may collect your name, mailing or street address, email address, telephone number, facsimile number, age or birthdate, profession, occupation, or job title. We may also collect information from our service center, customer surveys, or occasional visits by our representatives.

Since it does not identify you or anybody else, we might also gather certain information that is not considered personal information. For instance, we might compile aggregate data on website usage or anonymous survey responses.

How do we collect your personal information?

Unless it is impractical or unreasonable, we obtain your personal information directly from you. We may use the following methods to obtain personal information from you:

via your usage of and access to our website;
through email, fax, letter, or phone;
during the discussions you have with our personnel;
by executing an agreement with us or filling out an application;
by participating in contests, promotions, or asking us for materials or information; or
Filling out questionnaires, giving us feedback, or lodging complaints.
Additionally, we might get personal data from outside sources, such as:
from outside businesses including credit reporting agencies, law enforcement organizations, and government establishments
attorneys, accountants, and financial advisors acting as your representatives
Your company
information from publicly accessible sources or from any other organizations to which you have granted permission

Cookies

We might transmit a "cookie"—a little summary file with a distinct ID number—to your computer when you visit our website. We are able to identify your computer thanks to this. It also allows us to monitor your usage of our website for a certain amount of time. Cookies are also used by us to track traffic patterns, identify the parts of our website that users have visited, and measure overall transaction patterns. We utilize this to investigate the behaviours of our users in order to enhance our web-based goods and services. We don't collect any personal data via our cookies. You may configure your browser to refuse cookies if you would prefer not to have them on your computer.
To analyse trends, manage the website, and follow user activity, we might log IP addresses, or the electronic addresses of machines linked to the internet.

What happens if we can’t collect your personal information?
Your failure to give us the personal information mentioned above may result in any or all of the following:

We might not be able to offer you the goods or services you've requested, either not at all or not to the same calibre;
We might not be able to give you information on goods and services you might be interested in, such as details about special offers, deals, or discounts; or
Your experience using our websites might not be as pleasant or helpful if we are unable to customize the material to your preferences.

For what purposes do we collect, hold, use and disclose your personal information?
We gather personal data about you in order to carry out our company operations and to deliver the highest calibre of customer care.
Your personal information is gathered, stored, used, and disclosed for the following purposes:

to fulfil your requests for goods and services as well as to send you correspondence;
to respond to questions and offer guidance or information regarding new and current goods and services;
to grant you entry to our website's protected regions;
to evaluate the website's performance and make improvements to its functionality;
should carry out business processing tasks, such as giving personal data to our affiliated companies, franchisees and their real estate agents, workers, subcontractors, service providers, or other external parties;
for Ray Light and its affiliated corporate bodies' administrative, marketing (including direct marketing), planning, product or service development, quality control, survey, and research needs; for our franchisees' real estate agents, workers, contractors, or service providers;
to give our affiliated corporations, our franchisees' real estate agents, staff, contractors, and service providers access to your most recent personal information;
to maintain the accuracy of our data and your contact information;
to handle and address any grievance you may have; and
to cooperate with any governmental authority of any country (or political subdivision of a country), or to abide by any legislation, rule, regulation, lawful and binding determination, decision, or directive of a regulator.

To whom may we disclose your information?
We may disclose your personal information to:

for the purpose of operating our website or business, responding to your requests, and providing you with other goods and services, including but not limited to web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, utilities providers, and professional advisors like accountants, solicitors, business advisors, and consultants; our employees, related bodies corporate, contractors, our franchisees and their real estate agents, and service providers;
suppliers and other outside parties that we do business with for marketing, business, and related purposes; and
any organization for any permitted use with your explicit permission.
Any information we obtain from you may be combined or shared with information gathered by any of our business affiliates (in India).

Direct marketing materials
We might send you information about our goods and services that we think you would find interesting, along with direct marketing messages. In line with any applicable marketing rules, these messages may be sent via mail, SMS, fax, or email, among other channels. We will make every effort to communicate with you by the preferred mode you specify, if that is feasible. Furthermore, you can choose to stop receiving marketing communications from us at any time by getting in touch with us (see the information on this website) or by using the opt-out options included in the communications. We'll make sure that your name is taken off our mailing list when you do this.

How can you access and correct your personal information?
At any time, you can get in touch with us using the information on this website to seek access to any personal data we may have on you. We will make an effort to give you a suitable method of accessing any information we have that you are entitled to (such as mailing or emailing it to you). If so, the fees will be indicated on our website. We reserve the right to charge you a fee to cover our administrative expenses as well as other reasonable costs associated with giving you the information. We won't charge you for merely submitting the request or for any changes we make to your personal data. We might not always be able to provide you with access to the personal data we have on file. For instance, we could have to deny access if allowing it would violate someone else's privacy or lead to a confidentiality violation. If that occurs, we will provide you with written notice of any rejection. You have the right to ask us to change any inaccurate, incomplete, or erroneous personal information we may have about you. We'll think about whether the information needs to be changed and make the required changes.

What is the process for complaining about a breach of privacy?
Please use the contact information on our website to get in touch with us if you think your privacy has been violated. We'll need the specifics of the occurrence so we can look into it. We shall follow our present complaints handling procedures when it comes to the investigation and handling of privacy breaches.

Do we disclose your personal information to anyone outside India?
For some of the reasons mentioned above, such as our data hosting and other IT service providers situated in different foreign nations, we may release personal information to our associated bodies corporate as well as third party suppliers and service providers located overseas.

You agree to the disclosure of your information in this way as long as you use our services. Your personal information may be kept on a server located abroad or in the cloud. We take appropriate measures to make sure that the foreign recipients of your personal information respect the privacy duties pertaining to that information.

Security
We are unable to guarantee the security of the information you provide us online since our website is connected to the internet, which is by its very nature an insecure place. Furthermore, we are unable to ensure that any information you submit will not be intercepted during transmission over the internet. You therefore provide any personal information or other information to us via the internet at your own risk.

Links
There may be connections on our website to other websites that are run by outside parties. Regarding the privacy practices of any third-party website, we offer no guarantees or promises, and we take no liability for the content or privacy practices of any third-party website. It is the responsibility of third-party websites to notify you about their privacy policies.

Changes to our privacy policy
We might occasionally make changes to our privacy statement. This privacy statement will be updated and available on our website.